Buzz Marketing: Using Word-of-Mouth to Increase Brand Success

In today’s fast-moving, media-addled world, it’s hard to generate enthusiasm and engagement for a product or service. The roar of the loudly broadcast advertising often fails to cut through the clutter, but there’s a more organic, more powerful strategy that goes by the name of Buzz Marketing. It emphasizes the development of “buzz”—high-pitched, word-of-mouth excitement from person to person—which raises attention and incites action.

Buzz marketing thrives on human curiosity by capitalizing on the influence of social interactions. More than theoretical in premise, it can also be a potent practice where businesses raise awareness and create interest. Let’s discuss what buzz marketing is, how it works, the strategies involved in implementing this technique, and some real-life examples of campaigns that have actually used this technique successfully.
Buzz marketing is a type of viral marketing mostly focused on the conversational aspect regarding the product or service through unorthodox, surprising, or newsworthy ways. The idea here is to get others talking in order to obtain massive awareness within the shortest period. Excitement, for that matter—buzz—grows as people share their experiences and views with others naturally.

Unlike traditional advertising, which pushes a message out to an audience, this approach gets the audience talking about and sharing the message. That leads to exponential brand awareness—suddenly the message is trusted because it’s being repeated all around from friends, family members, influencers, and so on, not just the brand itself.

Key Elements of Buzz Marketing
Normally, to create buzz, the following core elements must be put in place, which could have the marketing effort cause a stir of attention and drive conversations.

Surprise or Novelty: Buzz marketing works best when the product or message is unexpected or offers something new. This could be a unique feature of the product, a surprising launch event, or even an unusual marketing stunt.

Emotive Content: Content that induces any form of emotion, be it humor, amazement, excitement, or, for that matter, controversy, is more likely to be shared. People want to share the sort of items which incite strong emotions.

Word of Mouth: Basically, buzz marketing uses word of mouth. The communication can be either online or physical, but getting people to talk about one’s product is paramount. It may suggest influencers, people who are among the first to own the product, or just common people impressed with the product.

Scalability: The buzz marketing should be incredibly scalable. Its content or message of whatever nature should inherently be viral in nature since it is spread down networks among people and platforms.

Engagement with the Community: Companies must be ready to answer questions, engage in discussions, and add fuel to the fire—this creates the buzz and allows the conversation to continue spreading.

Strategies for Buzz
Buzz does not magically happen. In creating a buzz for a brand, marketers follow these strategies.

1. Influencer and Celebrity Endorsements
Influencer and celebrity endorsements are some of the greatest ways to build buzz: if a popular figure burps about a product or is seen using it, followers of this person are likely to take notice and spread the news. Influencers have built-in trust with their audiences, so when they endorse, it’s a powerful driver of conversation.

However, the key here is authenticity. If an influencer’s recommendation feels forced or insincere, the buzz can quickly fizzle out or, worse, A-bomb.

2. Experiential Marketing
Another strategy is buzz building, creating experiences that actually mean something to people. Through events, pop-up shops, flash mobs, or product demonstrations, buzz is created and something is given back that one can talk about. The made experience will be made in a way that it is either exclusive or new, hence the urge to share the particular experience one might have had.

For instance, Coca-Cola’s “Hachines” campaign for the “drop vending machines” in public areas would randomly dispense free Coke and surprise gifts. This unexpected feel-good event quickly went viral as people shared their experiences online.

3. Viral Content
One common indicator of buzz marketing is creating viral content. This could be in the form of a video, meme, or interactive game that hooks the viewer’s interest and makes the rounds of social media sites. The key behind viral content is for one to bring out strong feelings, whether it’s laughter, inspiration, or even shock.

Dove’s “Real Beauty Sketches” is the most viral content piece I’ve ever seen. The ad was a forensic artist drawing women based on the description they gave of themselves versus how others described them. The video had such an emotional impact that it went viral, being shared by millions of people discussing the concept of beauty.
People are wired to move toward exclusive things in nature or Scarce Commodities. A limited-time offer, an exclusive product launch, or an invite-only event all provide urgency and excitement; consumers want to talk with others about the opportunity before that’s gone. That alone often creates quicker sharing because of wanting their friends or followers to not miss out.

Apple does this often, and it does so particularly with product launches. The induction of a very high amount of secrecy and anticipation before the pressure is actually released and newer products are announced ensures that every announcement Apple makes gets high attention and coverage by the media.

5. Controversy or Thought-Provoking Campaigns
Sometimes, it’s the controversy and the challenging of the status quo that sets the buzz in motion. Campaigns that create debate may capture our attention and drive us to argue our own points, usually because they were conflicting. This approach needs careful handling, though. Effective for grabbing attention, it also tends to polarize audiences if approached without sensitivity.

One great example is Nike’s campaign with Colin Kaepernick; it was a campaign that created both enormous support and backlash for the brand. It undeniably generated big buzz for the brand, with conversations happening all over social media, news outlets, and households around the world.

Advantages of Buzz Marketing
Citing a means for breakthrough amidst noise and generating large-scale organic brand awareness, among a lot of other great benefits of buzz marketing, it is definitely among the best ones.

Cost-effective: Because buzz marketing occurs at the level of word of mouth and is essentially conversation driven by consumers, it can prove to be far less costly than typical forms of advertising. Once it really gets going, it typically tends to grow, so there is not that much call for constantly paid promotion.

Increased Brand Visibility: Buzz marketing, having a viral nature, can potentially lead to the brand reaching a high number of audiences in a very short period of time. The conversations and social media shares, as well as media coverage these generate, only increase visibility.

Improved Trust and Credibility: People have been found to trust recommendations from friends, family, and influencers more than direct advertisements. Buzz marketing builds on this strength of trust by getting people to speak about their real experiences with the product, hence building credibility.

Higher engagement: Since buzz marketing usually uses appealing content or experience, consumers will have the affinity to engage or associate with the brand. This can result to a possible increase in social media engagement, website traffic, or even physical participation in events.

Brands That Have Successfully Buzz Marketed
There are a million of brands that have successfully left their mark in their marketing media through just being talked about.

Wird of mouth is what Tesla majorly spends on. Creating excitement for newer models of its vehicle, Tesla does not spend on mainstream adverting. It is the way they go about electric cars—unique. In addition to charismatic leadership and a focus on innovation, which buzzes with new ideas.

Old Spice: The Old Spice “The Man Your Man Could Smell Like” campaign took the internet by storm. Quite funny and out of the blue, it escalated to go viral with millions of views and press.

ALS Ice Bucket Challenge: a viral social media campaign that aimed at motivating participants to pour a bucket of ice water over themselves in order to encourage both donations and awareness about research on ALS—a disease with no cure. The campaign went viral, with millions of celebrities, politicians, and ordinary human beings posting and sharing their videos on social media.
Buzz marketing helps brands create excitement, engagement, and brand awareness that endures. Focusing on word-of-mouth, emotional engagement, and creative experiences, any business can stir the conversation pot and improve their relationships with the target audience—peers—which may spread like wildfire. Done right, buzz marketing can lead to the biggest of successes and change the visibility and credibility of a brand without bearing the high costs associated with traditional advertising.